Privacy policy
At Lumeen, operated by Art Dreams LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website, make a purchase, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit or shop with Lumeen, we may collect the following information:
Personal Information
We may collect personal information that you provide to us, including:
Full name
Email address
Phone number
Billing and shipping address
Payment information
Order details
Account information
Automatically Collected Information
When you browse our website, we may automatically collect certain information, including:
IP address
Browser type
Device information
Pages viewed
Website activity
Cookies and similar technologies
This information helps us improve our website performance and customer experience.
2. How We Use Your Information
We use your information to provide and improve our services, including:
Processing and fulfilling your orders
Sending order confirmations and updates
Providing customer support
Managing returns, refunds, and exchanges
Improving our website and shopping experience
Sending promotional emails (if you choose to receive them)
Preventing fraud and protecting our customers
3. Payment Information
All payments are processed securely through trusted third-party payment providers.
Lumeen does not store your complete credit card information on our servers. Payment details are handled securely by payment processors that follow industry security standards.
4. Cookies and Tracking Technologies
Lumeen uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
Remember your preferences
Understand how customers use our website
Improve website functionality
Provide relevant content and offers
You may disable cookies through your browser settings, but some website features may not function properly.
5. How We Share Your Information
We may share your information only when necessary to provide our services, including:
Payment processors for secure transactions
Shipping and fulfillment partners to deliver orders
Service providers that help us operate our website
Legal authorities when required by law
We do not sell, rent, or trade your personal information to third parties.
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.
While we use security practices designed to protect your information, no online transmission or storage method can be guaranteed to be completely secure.
7. Your Rights
Depending on your location, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal data
Opt out of marketing communications
To make a request, please contact us using the information below.
8. Marketing Communications
If you subscribe to our emails, we may send you updates about:
New products
Special offers
Promotions
Store updates
You can unsubscribe at any time by clicking the "unsubscribe" link in our emails.
9. Third-Party Links
Our website may contain links to third-party websites or services.
Lumeen is not responsible for the privacy practices, content, or policies of external websites. We encourage you to review their privacy policies before providing personal information.
10. Children's Privacy
Lumeen does not knowingly collect personal information from children under the age of 13.
If you believe a child has provided us with personal information, please contact us, and we will take appropriate steps to remove the information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.
Any updates will be posted on this page with a revised effective date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Business Name: Art Dreams LLC
Store Name: Lumeen
Email: support@lumeen.store
Phone: +1 (352) 642-4699
Registered Business Address:
4901 Seminary Rd
Alexandria, VA 22311
United States
Company Address:
904 Woodson Rd A
Baltimore, MD 21212
United States
Customer Service Hours:
Monday – Saturday: 9:00 AM – 6:00 PM (EST)
Closed: Public Holidays
Thank you for trusting Lumeen. We are committed to protecting your privacy and providing a safe shopping experience.