Cancel Policy

At Lumeen, we understand that plans can change. Our Cancellation Policy explains the process for requesting an order cancellation and the conditions that apply.

Order Cancellation Requests

Customers may request to cancel their order within 24 hours of placing the order. To request a cancellation, please contact our customer support team as soon as possible with your order number and cancellation request.

Once an order has been processed, packed, or shipped, we may not be able to cancel the order.

How to Cancel Your Order

To request a cancellation, please contact us:

Email: support@lumeen.com
Subject: Order Cancellation Request

Please include:

Your full name

Order number

Email address used for the purchase

Reason for cancellation

Our team will review your request and confirm whether the cancellation can be completed.

Cancellation After Processing

Once your order has entered the fulfillment or shipping process, cancellation is no longer guaranteed. If the order has already been shipped, you may need to follow our return policy after receiving your package.

Refunds for Approved Cancellations

If your cancellation request is approved, a refund will be issued to your original payment method. Refund processing times may vary depending on your bank or payment provider.

Changes to Orders

If you need to update your shipping address, product selection, or order details, please contact us within 24 hours of placing your order. We will do our best to assist you before your order is processed.

Contact Us

If you have any questions regarding order cancellations, please contact our customer support team:

Email: support@lumeen.com
Customer Service Hours: Monday – Saturday, 9:00 AM – 6:00 PM (EST)
Closed: Public Holidays